Queen.wild1 I am sorry for the continued frustration. If you can please email me with the Adobe ID of your new subscription and reference this discussion I would like to apply a credit to your account. My e-mail address is jwright@adobe.com.
JasonATL I would encourage you to create a new discussion if you continue to face difficulties.
Flemming Rassmussen 123 and Mwpro if you continue to face difficulties then please contact me at jwright@adobe.com. If you can also reference this discussion it would be appreciated.
For future viewers of this discussion I am locking this discussion. Please start a new discussion with the specifics of the difficulties you are facing.